Refund & Returns Policy
Simple, personal, and fair — here’s how it works.
Overview
Because most items in our shop are made to order and personalized just for you, we’re not able to accept returns or exchanges for buyer’s remorse, sizing, or personalization details submitted incorrectly. We still want you to love what you ordered — if something’s wrong, here’s how we’ll make it right.
Defective or Damaged Items
If your item arrives damaged or with a manufacturing defect, reach out with photos of the issue and we’ll sort out a replacement or refund.
Personalization Errors
Please double-check names, dates, and spelling before submitting your order — personalized items can’t be changed once production starts. If we made an error transcribing the details you submitted, we’ll fix it at no cost to you.
Non-Personalized Items
For ready-made items that aren’t customized, we accept returns of unused items in original condition within 30 days of delivery. Return shipping is the customer’s responsibility unless the return is due to our error.
How to Start a Return or Report an Issue
Get in touch through our Contact page with your order number and details, and we’ll get back to you personally.